Frequently Asked Questions
- WHAT TO BRING?
Bring sunblock and/or hat. Wear closed shoes or sneakers, pants and/or comfortable clothes.
- SHOULD I BRING EXTRA MONEY?
Yes, the tour does not cover any souvenirs, alcoholic drinks, snacks or photos and gratuity. You need to bring cash or credit card Visa or Mastercad.
- NO-SHOW POLICY
We are unable to issue a refund for a no-show under any circumstances.
- CANCELATION POLICY
We provide a full refund up to 24 hours notice before the tour date.
- CHANGE POLICIES
Any change can be made 24 hours or more before the tour begins. Changes can be made without a fee or penalty. All changes are subject to availability.
- HOW OLD DO I HAVE TO BE TO DRIVE AN OFF-ROAD VEHICLE BY MYSELF?
You must be at least 16 years old and, if you´re under 16, you must be an experienced driver, you must have a driver´s license and your parent or guardians must sign a waiver authorizing.
- DO YOU HAVE ANY RESTRICTIONS?
If you have heart problems, fear of heights, recent surgery, back pain, you get dizzy easily or have more than 136 kg weight, certain activities are not recommended.
Pregnant women and customers with back or neck injuries are not allowed.
Customers under the influence of drugs or alcohol are not allowed.